Professional Support Services#
Direct Access to AI Infrastructure Expertise#
Need one-on-one guidance for your AI infrastructure? Get direct access to the LIT Platform creator for personalized consultation and priority support.
Support Tiers#
Professional Support - $600/month#
Monthly consultation with priority email support for teams implementing private AI infrastructure.
What's Included:
- Monthly 3-hour consultation session
- Priority email support (24-hour response time)
- Architecture review and recommendations
- Implementation guidance for your specific use case
Perfect For:
- Development teams implementing AI infrastructure
- Organizations transitioning from external AI services
- Teams needing regular guidance on best practices
Subscribe to Professional Support →
Enterprise Support - $1,200/month#
Comprehensive support with bi-weekly sessions and same-day response for mission-critical implementations.
What's Included: - Bi-weekly 3-hour consultation sessions - Priority email and chat support (same-day response) - Custom integration planning - Infrastructure optimization review - Early access to new features and updates
Perfect For: - Large-scale enterprise deployments - Security-conscious organizations with complex requirements - Teams managing multiple AI infrastructure projects - Organizations requiring rapid issue resolution
Subscribe to Enterprise Support →
What You Get#
Direct Creator Access#
Work directly with the platform creator, not a support team. Get insights from someone who understands every aspect of the codebase and architecture decisions.
Custom Solutions#
Tailored advice for your specific infrastructure, security requirements, and AI use cases. No generic answers—every recommendation is crafted for your situation.
Strategic Guidance#
Help planning your AI infrastructure roadmap, choosing the right models, and optimizing for your team's workflow and business objectives.
Implementation Support#
Hands-on guidance for complex deployments, custom integrations, and scaling challenges. Get unstuck quickly with expert problem-solving.
Ideal For Organizations#
- Security-conscious organizations implementing private AI infrastructure
- Technical teams building sophisticated AI workflows
- Companies transitioning from external AI services to self-hosted solutions
- DevOps teams optimizing AI infrastructure performance and costs
- Regulated industries requiring compliant AI implementations
Support Process#
Initial Consultation#
- Review your current infrastructure and requirements
- Identify key challenges and optimization opportunities
- Establish communication preferences and schedules
Ongoing Support#
- Regular scheduled consultation sessions
- Priority response to email/chat inquiries
- Architecture reviews and recommendations
- Implementation guidance and troubleshooting
Continuous Improvement#
- Regular assessment of your AI infrastructure evolution
- Recommendations for new features and optimizations
- Strategic planning for scaling and enhancement
Frequently Asked Questions#
How quickly will I get responses?#
Professional Support: 24-hour email response. Enterprise Support: Same-day response for all inquiries.
Can I change tiers?#
Yes, you can upgrade or downgrade at any time. Changes take effect at the next billing cycle.
What if I need additional hours?#
Both tiers include consultation hours as specified. Additional hours can be scheduled at $250/hour.
Is there a minimum commitment?#
No minimum commitment required. You can cancel anytime and your support continues through the end of your current billing period.
Do you provide emergency support?#
Enterprise Support includes same-day response. For critical emergencies, we prioritize based on business impact and can provide additional support as needed.
Getting Started#
Ready to accelerate your AI infrastructure implementation with expert guidance?
Choose your support tier above, or contact us if you have questions about which option is best for your needs.
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